Electric bike servicing & repair
A workshop built specifically for e‑bikes and e‑cargo bikes. We've been servicing electric bikes in Marrickville since 2009. We are authorised for Bosch, Shimano, Bafang and Ezee systems, and staffed by mechanics who work on these bikes every day.
Can we work on your bike?
Two taps and you’ll know before you book.
1. Where did the bike come from?
2. What kind of bike is it?
Service & repair pricing
All prices are labour only. Parts are quoted separately once we've assessed the bike.
VIP = you bought your bike from us. How that works →
Regular maintenance
Your annual check-up
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General service — electric bike
VIP price Full inspection, clean, drivetrain, brakes, wheels, bolt check and test ride. Recommended at least once a year for a regularly ridden bike. |
$370$370 + parts |
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General service — electric cargo bike
VIP price The same service, for a cargo bike. Recommended at least once a year for a regularly ridden bike. |
$430$430 + parts |
Additional services
Repairs, diagnosis and quick jobs
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Mechanical repair
For issues that fall outside of the scope of a general service, charged by the hour. |
$150 per hour |
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Electrical diagnosis & repair
Motor, battery, display, wiring and sensor faults on Bosch, Shimano, Ezee or Bafang ebike systems. |
$150 per hour |
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Tube change — standard
Non-motor wheels, regular tyre. |
$25 + tube |
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Tube change — complicated
Hub motor, internal gears, belt drive or a wheel that requires more time to remove & reinstall. |
$50 + tube |
Walk-ins are for Glow Worm VIPs with single issue repairs and tube changes only. General services always need a booking.
What’s in a general service
A general service is a full going-over of the bike, mechanical and electrical. Here’s exactly what that covers.
- Inspection & assessment of the overall condition of the bike
- Electrical check — battery, motor, display, pedal assist and lights, with replacement of any faulty components
- Drivetrain adjusted, cleaned and lubricated
- Brakes adjusted. Hydraulic discs are cleaned, lubricated, adjusted, topped up and bled if required
- Wheels dished and trued
- Worn parts replaced — tyres, brake pads, rotors, chain and cassette
- Bolt check and test ride before we hand it back
Charged separately
- Parts. The service price is labour only. Any parts that need replacing will be included on your quote.
- Any complex repairs that are beyond the scope of a general service.
From booking to riding away
Make a booking
Every service and repair needs a booking. Request one below and we’ll email you a booking link during opening hours.
Book aheadDrop your bike off
Before 10am on your booking day, or any day before it. VIPs can request a loan bike when booking, subject to availability.
Before 10amWe inspect and quote
We'll assess the bike and send you a quote via SMS, please keep your phone handy.
Quote before workCollect your bike
We’ll text you when it’s ready. Complex repairs or parts we have to order in can push this out. We’ll let you know if so.
Usually 1–2 daysWe can’t guarantee same-day completion and we can’t service a bike while you wait.
What we will and won’t work on
If you’re not sure where yours sits, use the checker at the top of the page or request a booking link and we'll let you know.
Yes, bring it in
- Road-legal e‑bikes and e‑cargo bikes from brands we sell or can get parts and support for
- Bikes bought from Glow Worm Including warranty work, with no labour charge
- Electric cargo bikes that meet the above criteria
- Tube changes on almost any bike, electric or not
Sorry, not these
- Over-powered or non-compliant e‑bikes We can’t work on bikes that aren’t road legal in NSW due to insurance limitations
- Conversions, unless we did the conversion ourselves
- E‑bikes that don’t meet our quality standards
- Brands with no parts or support available in Australia
- Non-electric bikes Except tube changes
Bought your bike from us? You’re already a VIP.
There’s nothing to sign up for and nothing to pay. Buy an e‑bike from Glow Worm and these apply for as long as you own it.
VIP service pricing
Discounted service pricing for ebikes purchased from us.
Loan bikes
Keep riding while yours is in the workshop, subject to availability. Request one when you book.
Walk-in repairs
Single-issue repairs without a booking. You'll need to leave it with us as we cannot do on-the-spot repairs.
No labour charge on warranty
If it’s a warranty fault, we handle the claim and you don’t pay for our time.
Request a workshop booking
We book every service and repair in advance. Tell us about the bike and we’ll email your booking link during opening hours.
New workshop customer
First time bringing a bike to us? Fill this in and we’ll send your booking link.
Frequently Asked Questions
How long will my bike be in the workshop?
We aim to have services completed in 1–2 days from your drop-off. We can’t guarantee same-day completion and we can’t service a bike while you wait. Complex repairs, or parts we need to order in can extend the completion time. We’ll tell you when we send the quote.
Do you pick up and drop off?
No, but we can give you the details of couriers who carry bikes. If you’re riding in, Stanmore station is a short ride from the workshop and has lift access.
Can you diagnose my problem over email?
Sometimes. Send us photos or a short video of what’s happening and we’ll help where we can, but a lot of e‑bike faults can’t be identified without the bike in front of us, so we can’t promise a diagnosis.
What if I can’t make my booking?
Please arrive by 10am on the day of your booking. If you're running late, please contact us via phone, email or SMS. Depending on the workload for that day, we may not be able to receive your bike late.
You can drop your bike off in the days prior to your booking.
If we haven't received your bike by 10am, and we haven't heard from you, your booking will be cancelled and you will need to rebook for the next available date that works for you.
We do not charge cancellation fees or late fees.
Do you do e‑bike conversions?
No. We no longer do conversions, and we don’t service conversions unless we built them ourselves.
How often does an e‑bike need servicing?
At least once a year for a regularly ridden bike, more often if you ride a lot. E‑bikes wear drivetrains and brakes faster than non-electric bikes because of the extra speed and weight.
Can I get a loan bike?
Loan bikes are for Glow Worm VIPs and they’re subject to availability. Request one when you book your service.
Something’s wrong and I don’t have a booking. What now?
If you bought your bike from us, we can receive it as a walk-in for a single-issue repair. You'll need to leave the bike with us to be assessed at the first available opportunity after completion of booked services. Walk-ins are not an on-the-spot repair.
If the repair is outside the scope of a walk-in (ie if it is a complex/lengthy repair or full service), we'll schedule you on the next available booking date. We cannot receive full service bookings as walk-ins.
In order to accommodate customers who've purchased their electric bike from us, we don't have the capacity to receive bikes purchased elsewhere as walk-ins. Contact us for the next available booking.
Visit the workshop
117 Addison Road, Marrickville NSW 2204
Mon–Fri 9am–5pm — by booking only
Mon–Fri 9am–5pm
Sat 10am–3pm
Closed Sunday
Stanmore station is a short ride away and has lift access. Drop-offs before 10am.