No, we do not work on all electric bikes.

We do not work on:
- over-powered or non-compliant bikes
- ebike conversions, unless originally converted by Glow Worm
- ebikes that do not meet our quality standard
- brands that we cannot get parts or support for 

We do work on all electric bikes that we have sold. If your bike was purchased elsewhere, contact us to check if your ebike is one that we can work on.

We will refer you to another suitable bike shop if we can't work on your bike. 

No, we do not work on non-electric bikes, but we can refer to you another workshop that can.

In order to accommodate customers who have purchased their electric bike from us, we are currently only taking bookings for electric bikes. 

The exception to this is tube changes, and existing workshop customers.

If you have previously had your non-electric bike serviced with us (excluding tube changes) we will gladly continue to work on it. Please contact us to book in.

We don't have the capability to pick up or drop off bikes, but we can put you in touch with a courier who can.

Maxi Taxis, Uber XL or GoGet vans may accommodate some bikes.

Stanmore Train Station is a short ride from our workshop & has elevator access. The Sydney Metro at Sydenham station is a short ride from our workshop.

If you are stranded, a mobile mechanic may be your best option.

No, we no longer do electric bike conversions.

We can try, but there is limited assistance we can provide if your bike is not here in the workshop. 

Our mechanics are prioritising booked services, and have very limited time available to talk on the phone.

Please email us, including photos and/or videos of the issue, and someone will get back to you when they can. However, we cannot guarantee that it will be possible to diagnose the issue or talk you through a repair. 

Please arrive by 10am on the day of your booking. If you're running late, please contact us via phone, email or SMS. Depending on the workload for that day, we may not be able to receive your bike late.

You can drop your bike off in the days prior to your booking if you know you're not going to be able to make it in the morning.

If we haven't received your bike by 10am, and we haven't heard from you, your booking will be cancelled and you will need to rebook for the next available date that works for you.

We do not charge cancellation fees or late fees.

If you purchased your ebike from us, you're a Glow Worm VIP! You receive the discounted rate for your service & other benefits. Thanks for choosing to shop with us :) 

You become a VIP by purchasing an ebike from Glow Worm.

We are unable to complete your service while you wait, as it is not possible to say exactly how long your service will take.

When you book in, you'll be provided with a booking day, rather than a specific time slot.

We aim to have services completed in 1-2 days and cannot guarantee same-day completion. If we need to order in parts or complete more complex repairs, this timeframe may be longer.

If you've travelled a long way to get to us, please let us know. We will try to accommodate your timeframe as best we can.

If you purchased your ebike from us, ask about a loan bike (subject to availability, please request when booking). 

You will be notifiied by SMS when your bike is ready for collection.

If you bought your bike from us, we can receive it as a walk-in for a single-issue repair. 

Walk-ins are assessed at the first available opportunity after completion of booked services. They are not an on-the-spot repair.

If the repair is outside the scope of a walk-in (ie if it is a complex/lengthy repair or full service), we will schedule you on the next available booking date. We cannot receive full service bookings as walk-ins.

In order to accommodate customers who have purchased their electric bike from us, we do not have the capacity to receive bikes purchased elsewhere as walk-ins. Contact us for the next available booking.